Questions we are asked frequently about the kotak rewards programm..

An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you after the booking is complete. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to repeat the booking process for the additional travelers.
This feature is currently not available.
Yes. Infants under the age of 2 years can travel without any separate booking. Make sure that infant must be 24 months or below throughout the booked travel. If the infant is above 24 months during the return journey, the infant ticket will be cancelled which may cause booking of a separate ticket as per the child fare. Remember to carry valid age proof or birth proof documents of the infant. You can book no more than one infant per adult.

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Call us at 1860 266 2666 

We do not have an option of entering the frequent flier number at the time of booking domestic flights. You can mention your frequent flyer number at the time of check-in.
Some airlines don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.

We’re really sorry for the inconvenience. Please don’t worry. We’ll call you within 4 hours and complete this booking offline. We suggest you do not try booking again as you may end up getting charged twice.

In case of any urgency please call us at 1860 266 2666 or e-mail us at service.bank@kotak.com and we’ll be happy to assist you.

Yes. A charge of 200 INR will be charged per passenger per sector. For example, if you have booked a round trip for 1 person then the processing fee will be 200+200=400 INR.
We’re really sorry for the inconvenience. In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we would automatically refund the amount charged to your debit/credit card within 15 days. We suggest that in such cases, you search and book your trip again.
Airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, you may check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of refreshing your search or you may go ahead with the booking.
We’ll send you an SMS (to India numbers only) and an email to confirm your flight booking.
No, you don’t. You just need to carry a printout of your ticket along with a valid ID proof.
Some airlines will confirm your seat assignments – their rules for doing so vary – so you can call your airline directly to check whether you get to choose your seat.
We’ll send your e–ticket details to your registered email address. You can also download your tickets in My Transactions section of your profile page.

You need to show your e–ticket confirmation email or your e–ticket at the check–in counter. The airline representative will issue your boarding pass.

No, we do not issue paper ticket.
Your itinerary receipt itself can be used as invoice of booking. Log in to your Kotak Rewards account. You view/print your receipt by clicking on the attachment icon in My Transactions section of your profile page.
Every airport has its own set of rules. Therefore, the charges depend on the airport you’re flying from.
Yes. Your Photo id proof may be checked by airline authorities. It is strongly recommended that you carry a government-issued Photo id with you during your journey.

You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.

Log in to your Kotak Rewards account. You view/print your receipt by clicking on the attachment icon in My Transactions section.
Log in to your Kotak Rewards account. You view your receipt by clicking on the attachment icon in My Transactions section
Your trip id will be visible against your trip details.
Yes, provided you have all the details belonging to the passengers you want to book for. Provide the details when you’re asked to enter traveler details at the time of booking.
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked–in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline.
Sorry, we do not support this feature currently. Please contact the airline directly.
Sorry, we do not support this feature currently. Please contact the airline directly.

We have simplified cancellation process as well. Moreover, we facilitate checking your refund amount before you decide to go ahead with the cancellation. Here’s how:

· Log in to your Kotak Rewards account if you aren’t already signed in.

· Once you have signed in, please go to ‘My Transactions’ section to see your transactions listed there. Pick the one you want to cancel and click on the Cancel action associated with it. Don’t worry this does not cancel you’re booking.

· There will be a pop-up with all the details of your travel itinerary. Once you are convinced of your selection, click “Cancel Ticket”. There is a possibility that the refund amount will be unknown at this stage.

That’s it - you’re done!! We will process your refund within 24 hours. Depending on your mode of payment, this may take between 3 to 14 working days to show up on your account statement.

You are entitled to a full refund if airline cancels the flight.

First, we request you to cancel your booking online.

Once you have done this, please send an email to service.bank@kotak.com along with your Trip ID. Do mention about your flight cancellation. After verification, we will make sure that you get a full refund.

Cancellation charges totally depend on the airline, sector, class of booking, and time of cancellation. You can check fare rules online, mentioned on the booking page for further details.
Note: Along with charges levied by airlines, we additionally charges Rs. 200 per passenger, per sector.
You can cancel your tickets no later than 3 hours before your flight’s departure. If it’s later than 3 hours, you need to directly contact the airline for cancellation.
Your money will be directly credited to your bank account (same account through which payment for booking was made). For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.
We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.
We’re extremely sorry for delay. Do register your complaint with us through our call center or support email id and we will get back to you soon.
You can claim refund only if you intimate us immediately after cancellation. Depending on your bank, the refund process generally takes 4 to 15 days (from the day we find out about the cancellation). In cases such as no show or flight cancellation, the refund process can take more than three weeks.
For all bookings, we treat modifications as cancellations and new bookings. So, you’ll have to cancel your existing booking and make a new one.
Yes. A flat fee of Rs.200 will be charged per booking, irrespective of the number of passengers or sectors.